Like a lot of us who use Facebook, I have a personal page and a page for my business, where I can connect with people who are interested in what I do professionally. On the professional page (in my case, a "fan" page) I make announcements about upcoming concerts, recordings, new projects, post photos and music, interact with fans, etc.
For a month now, I have been unable to access my professional page, and Facebook has not respoded to any of the dozens of help tickets that I have created about this issue. There seems to be no one there at Facebook. This is the second time this year that this has happened -- the first time, about a week went by and then, without explanation, my admin account was available again, appearing just as mysteriously as it had vanished.
This time, the situation is more serious, as I have a tour coming up and presenters who would like to interface with me and my fans via Facebook. Not having access to my page is having a real impact on my business. As you can see from the screenshot above, Facebook knows that I run this page -- they just won't allow me access to it.
I have posted about this on my personal page, and had people respond with similar horror stories, some saying that they had lost access to their pages permanently, and with it, years and years of original content created for, or posted to, their page.
This is intolerable. Facebook is not a small company. Facebook should have tech support and be able to fix this kind of thing.
Maybe if enough of us make noise about this issue, they will pay attention. Would you please consider reposting this on your social media?
Thanks for your help!
UPDATE 10/24/14: The page has been restored. No explanation, no feedback from tech support, just a mysterious resolution (for now?). Be on guard, FB users!